ASINMART TERMS AND CONDITIONS

1. ABOUT ASINMART

AsinMart is a multi-vendor online marketplace that enables customers to discover and purchase products offered by independent sellers/vendors through a single platform.

AsinMart facilitates marketplace technology, order processing, payment collection, seller onboarding, shipping coordination, returns, refunds, customer support and related marketplace services. Unless a product is specifically identified as being sold directly by AsinMart, the relevant vendor remains the seller/supplier of that product.

By using the website, creating an account, placing an order, registering as a vendor, or otherwise using AsinMart services, you agree to these Terms and Conditions and the applicable Privacy Policy and Return & Refund Policy.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

Customers must provide accurate and current registration information, including name, email address, mobile number and other information reasonably required to create and use an account.

You are responsible for keeping your login credentials secure and for activities performed through your account.

AsinMart may require email or OTP verification before account activation or before allowing certain account activities.

If an email address is already registered, the user should log in to the existing account or use the available account recovery process instead of creating a duplicate account.

AsinMart may suspend or restrict accounts where there is suspected fraud, misuse, identity abuse, payment abuse, return abuse, security risk or violation of these Terms.

3. MULTI-VENDOR MARKETPLACE MODEL

AsinMart operates as a multi-vendor marketplace.

A single customer checkout may contain products from more than one vendor.

For customer convenience, one checkout may be shown as one logical order in the customer and Admin interfaces, while AsinMart may internally create separate vendor child orders for fulfilment, shipping, settlement, returns and operational tracking.

Each vendor is responsible only for the products allocated to that vendor.

A vendor must not receive or access another vendor's private KYC, banking, settlement or confidential business information.

Order statuses, shipping, fulfilment and returns may be tracked separately for each vendor portion of a multi-vendor checkout.

4. PRODUCT INFORMATION AND PRICING

Vendors are responsible for the accuracy, legality, quality, description, images, specifications, availability and authenticity of the products they list.

AsinMart may review, moderate, suspend or remove product listings that violate marketplace rules or applicable law.

Product prices shown to customers may include marketplace pricing adjustments, category-based marketplace charges or other platform pricing components configured by AsinMart.

These marketplace pricing components may be incorporated directly into the displayed product price and may not appear as a separate customer-facing line item.

Any applicable GST, taxes, discounts, shipping charges, COD charges or other customer-payable amounts will be calculated according to the website's active pricing and checkout rules.

The price displayed at checkout and confirmed in the final order is the applicable customer price for that transaction, subject to correction of obvious technical or pricing errors before fulfilment.

5. CATEGORY-BASED MARKETPLACE CHARGES

AsinMart may configure an internal marketplace charge percentage for product categories.

The marketplace charge may be added to the original vendor product price to determine the customer-facing selling price.

The applicable percentage may vary by product category and may be changed by AsinMart from time to time.

The percentage and calculated marketplace amount applicable to an order item may be captured as a transaction snapshot so that later rate changes do not alter completed or existing orders.

Marketplace charges are separate from shipping charges, COD charges, taxes and vendor settlement deductions unless specifically stated otherwise.

6. ORDERS

Placing an order constitutes an offer to purchase the selected products.

An order is confirmed only after the platform successfully records the order and the applicable payment or COD conditions are satisfied.

AsinMart may split one checkout into multiple vendor fulfilment orders while continuing to display the purchase as one logical customer order.

The Admin panel may view the complete logical order, while individual vendors are limited to the items allocated to them.

Orders may be cancelled, rejected or held where there are payment failures, stock issues, fraud concerns, invalid customer details, compliance concerns or other legitimate operational reasons.

7. PAYMENTS

AsinMart may support online payment methods through configured payment service providers, including PayU where enabled, as well as COD or advance-COD methods where available.

Customers must ensure that payment information submitted to a payment provider is accurate.

Payment authentication and sensitive payment credentials are processed by the relevant payment service provider.

AsinMart may store transaction references, payment status, amount, reconciliation information and refund information required to process and support the order.

A successful signed payment callback or verified payment result may be used to confirm payment according to the platform's payment integration logic.

Where payment is received but order finalisation encounters a technical issue, AsinMart may reconcile the payment and order manually or automatically rather than incorrectly treating the customer payment as failed.

8. COD AND ADVANCE-COD ORDERS

Where COD or advance-COD is enabled, additional COD charges may apply.

COD charges may be added to the final customer payable amount according to the active marketplace settings.

For advance-COD orders, the customer may be required to pay an advance amount online and the remaining balance at delivery.

Admin and Vendor order details may display the full order total, advance paid and balance due.

9. SHIPPING AND DELIVERY

Products may be fulfilled separately by different vendors even when purchased in one checkout.

AsinMart may integrate with courier or logistics providers, including Shiprocket where enabled, to create shipments, AWBs, labels, manifests, tracking and reverse shipments.

Shipping charges may vary by order, location, vendor, product or serviceability.

Delivery times are estimates and may be affected by courier delays, weather, remote serviceability, holidays, operational events or other circumstances beyond reasonable control.

Customers must provide complete and accurate delivery information.

Shipping and billing information recorded for an order may be treated as read-only in Admin and Vendor order detail pages to preserve the integrity of the original checkout information.

10. RETURNS AND REFUNDS

Returns and refunds are governed by the AsinMart Return & Refund Policy displayed on the website.

A return request may be allowed only after delivery and within the active return window configured by AsinMart.

The return workflow may require the customer to provide:

- a valid return reason;

- a detailed description;

- mandatory product photographs;

- mandatory video evidence;

- the return quantity; and

- confirmation of the applicable return conditions.

AsinMart may create or attempt to create a reverse shipment automatically through the configured logistics provider.

Once the returned product reaches the vendor, the vendor may physically inspect the product.

The vendor may raise a dispute within the applicable vendor dispute window and may be required to provide packing/opening video, product photographs, package photographs, shipping-label photographs and other relevant evidence.

If the vendor does not raise a valid dispute within the configured time, the return may be finalised in the customer's favour.

Admin may review customer evidence, vendor evidence, shipment data and the physical-return status before making a final decision.

For approved customer-valid returns, the refund may include the refundable merchandise amount and applicable portions of customer-paid shipping and COD charges where the active marketplace policy provides for those amounts.

Vendor-valid disputes may be settled differently and may exclude shipping or other marketplace-level amounts from the vendor settlement basis.

11. PRODUCT-SPECIFIC RETURN RESTRICTIONS

Certain product categories may be non-returnable or subject to additional conditions for hygiene, safety, legal, customisation, perishability or other legitimate reasons.

Any such restrictions should be stated on the relevant product page, category policy or Return & Refund Policy.

A return may be rejected where the product is used beyond reasonable inspection, materially altered, damaged after delivery by the customer, missing essential parts, or returned without mandatory evidence where such evidence is required.

12. VENDOR REGISTRATION AND ONBOARDING

Vendors must complete the onboarding flow required by AsinMart.

The onboarding process may include:

- email verification;

- seller contact details;

- store/business details;

- GST Registered or Non-GST selection;

- PAN, GSTIN, legal business name or applicable non-GST enrolment information;

- bank account details;

- KYC documentation;

- review and submission; and

- Admin verification.

A vendor account may remain pending until the onboarding process is completed and approved.

Creation of a technical draft shop record for onboarding compatibility does not mean that the vendor is active or publicly approved.

Normal vendor dashboard access, marketplace activation, wallet creation, settlement access or public store activation may be restricted until Admin approval.

13. VENDOR KYC AND BANK INFORMATION

Vendors must provide true, complete and valid KYC and banking information.

Documents may include PAN card, GST registration certificate, cancelled cheque/bank proof, non-GST declaration or enrolment proof and other documents reasonably required for marketplace verification.

AsinMart may reject, request replacement of, or re-verify documents that are unclear, expired, inconsistent, incomplete or suspected to be fraudulent.

Vendor KYC and banking information is confidential and should not be disclosed to other vendors or customers except where legally required.

14. VENDOR RESPONSIBILITIES

Vendors are responsible for:

- product authenticity and legality;

- accurate product descriptions;

- inventory availability;

- correct packing;

- fulfilment within required timelines;

- applicable invoices and tax compliance;

- lawful GST or non-GST status;

- shipping handover;

- return receipt and inspection;

- genuine dispute evidence; and

- compliance with marketplace policies.

Vendors must not manipulate orders, misuse customer data, interfere with another vendor's orders, submit fraudulent dispute evidence or misuse the return process.

15. CUSTOMER RESPONSIBILITIES

Customers must:

- provide accurate account and delivery information;

- make lawful payments;

- inspect delivered products promptly;

- submit return requests within the applicable return period;

- provide truthful return reasons and evidence;

- preserve the product and packaging where reasonably required for return; and

- avoid fraudulent chargebacks, false return claims or misuse of marketplace processes.

16. INVOICES AND SHIPPING DOCUMENTS

AsinMart may generate customer invoices, shipping labels and marketplace shipping documents based on order and vendor information.

Invoices may display order ID, invoice ID/date, customer details, vendor details, product descriptions, tax information, shipping charges, COD charges and final payable amounts.

Shipping labels may include AWB, courier routing information, ship-to address, ship-from details, return address and package information.

System-generated documents may be produced electronically and may not require a physical signature.

17. TAXES

Vendors are responsible for their own tax registration, tax classification, invoicing and statutory obligations unless applicable law specifically places an obligation on AsinMart.

AsinMart may collect, display, calculate, deduct, report or facilitate taxes where required by applicable law or marketplace configuration.

GST-registered and Non-GST vendors may be subject to different onboarding and compliance requirements.

18. VENDOR SETTLEMENT

Vendor settlements may be calculated after considering:

- product value;

- marketplace charge or commission;

- applicable tax treatment;

- discounts;

- returns;

- refunds;

- vendor-valid disputes;

- shipping or logistics treatment;

- COD treatment;

- penalties or adjustments lawfully applicable under marketplace rules.

The marketplace may preserve transaction-level snapshots of charge percentages and amounts to ensure completed orders are not recalculated using future rates.

19. CUSTOMER DATA AND PRIVACY

Use of personal information is governed by the AsinMart Privacy Policy.

AsinMart may process customer and vendor information required for account management, orders, payments, delivery, KYC, returns, dispute handling, security, fraud prevention, customer support, legal compliance and marketplace operations.

Customer fulfilment information may be shared with the relevant vendor and logistics provider only to the extent reasonably required to process that vendor's portion of the order.

20. RETURN PHOTOS, VIDEOS AND DISPUTE EVIDENCE

Photos, videos, descriptions and related evidence submitted for returns or disputes may be stored and reviewed by AsinMart, relevant vendors, authorised support personnel and service providers as necessary to process the case.

Such evidence must not contain unlawful, abusive or unrelated material.

AsinMart may retain dispute evidence for audit, fraud prevention, legal compliance and support purposes in accordance with the Privacy Policy.

21. INTELLECTUAL PROPERTY

The AsinMart website, branding, software, marketplace interface, original platform content and related intellectual property are owned by or licensed to AsinMart.

Vendors retain responsibility for ensuring they have the right to use product images, brand names, descriptions and other listing content.

Users must not copy, scrape, reverse engineer, misuse or commercially exploit protected platform content except as permitted by law or written authorisation.

22. PROHIBITED PRODUCTS AND ACTIVITIES

Vendors may not list illegal, counterfeit, stolen, unsafe, prohibited or restricted products.

Users must not:

- attempt unauthorised system access;

- upload malicious software;

- manipulate prices or orders;

- create fraudulent accounts;

- abuse payment, return or refund systems;

- impersonate another person or business;

- misuse personal information; or

- violate applicable law.

AsinMart may remove listings, freeze activity, suspend accounts, hold settlements or cooperate with authorities where reasonably necessary.

23. WEBSITE AVAILABILITY

AsinMart aims to keep the platform available and functional but does not guarantee uninterrupted operation.

The website may be temporarily unavailable because of maintenance, hosting issues, payment-provider issues, courier integrations, third-party service failures, security events or technical problems.

AsinMart may modify, update, replace or discontinue platform features where reasonably necessary.

24. THIRD-PARTY SERVICES

The marketplace may rely on third-party providers for payment processing, SMS/email delivery, logistics, shipping, hosting, analytics, KYC verification and other services.

Third-party services are subject to their own availability and terms.

AsinMart is not responsible for independent acts of third parties beyond the extent required by applicable law, but may assist customers and vendors with reasonable reconciliation and support.

25. LIMITATION OF LIABILITY

To the extent permitted by applicable law, AsinMart will not be liable for indirect, incidental, special or consequential loss arising solely from marketplace use, vendor conduct, third-party service failure or events beyond reasonable control.

Nothing in these Terms excludes any liability or customer right that cannot lawfully be excluded.

26. INDEMNITY

To the extent permitted by law, a user or vendor may be responsible for losses, claims, penalties or expenses caused by that person's unlawful conduct, policy violation, fraudulent activity, infringement, false information or misuse of the marketplace.

27. SUSPENSION AND TERMINATION

AsinMart may suspend, restrict or terminate access for material violations of these Terms, fraud, abusive conduct, regulatory risk, security incidents, prohibited products, non-compliant vendor activity or repeated marketplace misuse.

Where appropriate, AsinMart may allow the user or vendor to respond, correct information or complete pending obligations.

Termination does not remove obligations relating to completed orders, returns, refunds, settlements, taxes, disputes or legal compliance.

28. CHANGES TO THESE TERMS

AsinMart may update these Terms and Conditions to reflect changes in marketplace functionality, law, payment methods, logistics, vendor onboarding, return rules, pricing or business operations.

The updated version will be published on the website with the relevant effective date.

Continued use of the marketplace after an update constitutes acceptance of the revised Terms to the extent permitted by law.

29. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms should be interpreted according to the laws applicable to AsinMart's operating entity and marketplace activities.

Customers and vendors should first contact AsinMart support for order, payment, return, refund, onboarding or settlement issues so that the marketplace has a reasonable opportunity to investigate and resolve the matter.

Nothing in these Terms restricts any statutory consumer or legal remedy that cannot lawfully be waived.

30. CONTACT

Questions about these Terms and Conditions may be submitted through the contact or customer-support channels displayed on the AsinMart website.

Customers should include the relevant order ID where the query concerns an order, return or refund.

Vendors should include the relevant vendor account, order, settlement or onboarding details where applicable.

IMPORTANT LEGAL REVIEW NOTE

This draft is designed to match the current AsinMart marketplace workflow and the functionality implemented in the website. It should be reviewed by qualified legal/tax counsel before final publication to ensure it accurately reflects AsinMart's legal entity, registered address, jurisdiction, consumer-protection obligations, GST responsibilities, payment-provider obligations and any category-specific requirements.