CustomersAccount, order, address & support data
SellersBusiness, GST/Non-GST, KYC & bank data
OrdersSeller-specific fulfilment inside one marketplace checkout
ReturnsPhotos, videos, descriptions & logistics evidence
1. Scope and marketplace roles
AsinMart operates a multi-vendor marketplace. Customers may purchase products sold by
independent marketplace sellers. AsinMart provides the marketplace, account, checkout,
payment coordination, order-management, support, return/dispute and administrative systems.
Sellers receive only the customer and order information reasonably needed to fulfil and support
their own orders. A seller should not receive another seller's private business, KYC or settlement information.
2. Information we collect
Customer and account information
- Name, email address, mobile number and account/login information.
- Shipping and billing addresses and delivery contact details.
- Wishlist, cart, order history, invoices, payment status and transaction references.
- Support tickets, messages, complaints and other communications with the marketplace.
Seller and business information
- Seller identity and contact details, store name, business type and business addresses.
- GST or Non-GST status, PAN, GSTIN and related tax/business information where applicable.
- Bank account and payout information required for marketplace settlement.
- KYC and verification documents such as PAN proof, GST certificate, cancelled cheque/bank proof and other submitted business evidence.
Order and fulfilment information
- Products, quantities, prices, discounts, taxes, shipping/COD amounts, seller allocation and order status.
- Courier, shipment, AWB/tracking and reverse-pickup information.
- Delivery, cancellation, return, refund, dispute and settlement records.
Evidence and technical information
- Return descriptions, customer-uploaded photos/videos and seller dispute/inspection evidence.
- IP address, device/browser information, session/cookie identifiers, security logs and diagnostic records generated when the website is used.
3. How we use information
- Create and secure customer and seller accounts, including email/OTP verification where used.
- Process carts, checkout, payments, invoices, multi-vendor orders and customer service.
- Route each seller's items to the correct vendor for fulfilment while presenting a convenient marketplace order experience to the customer.
- Arrange shipping, delivery, reverse pickup and shipment tracking.
- Verify seller onboarding, GST/Non-GST information, KYC documents and payout/bank details.
- Review returns, refund claims, vendor disputes, uploaded evidence and marketplace settlement decisions.
- Prevent fraud, abuse, duplicate transactions, unauthorised account access and other security incidents.
- Maintain accounting, tax, audit, transaction and compliance records required for marketplace operations.
- Improve product, catalogue, checkout, support and website performance.
4. How information is shared
We share information only where reasonably required for marketplace operations, service delivery, security or legal obligations.
Marketplace sellersRelevant order items, customer delivery/contact information and return/dispute information for that seller's own orders.
Payment providersInformation needed to initiate, verify, reconcile and refund transactions.
Courier and logistics providersNames, addresses, phone numbers, order/shipment details and reverse-pickup information needed for delivery.
Verification/service providersInformation needed for KYC, business verification, hosting, communications, security, analytics or technical services.
Authorities or legal requestsInformation where disclosure is required by applicable law, a valid legal process, fraud investigation or protection of legal rights.
AsinMart does not sell customer or seller personal information as a standalone data product.
5. Payments and transaction information
Online payments are processed through the payment provider configured on the marketplace, including
PayU where enabled. Payment credentials such as card or UPI authentication details are entered into
the payment provider's payment flow. AsinMart generally receives transaction identifiers,
payment status, amount and reconciliation/refund information needed to complete the order and maintain records.
A successful payment may be verified and reconciled with the payment provider before or after order
finalisation. Transaction references may be retained to prevent duplicate processing and resolve payment disputes.
6. Seller onboarding, KYC and bank information
Seller registration involves more information than a customer account because marketplace sellers must
be verified before activation and settlement. Depending on seller type, this may include GST/Non-GST status,
PAN, GSTIN, business information, KYC documents and bank proof.
- Seller KYC documents are used for marketplace verification, fraud prevention, compliance and account administration.
- Bank information is used for settlement/payout operations and related verification.
- Customer-facing storefronts should not expose private seller KYC documents or bank-account details.
- Sellers should upload only genuine documents necessary for onboarding and keep them accurate.
7. Privacy in multi-vendor orders
One customer checkout may contain products from several sellers. For customer and Admin convenience it
may be displayed as one logical marketplace order, while the platform keeps seller-specific fulfilment
records internally.
- Each seller receives access only to the products and fulfilment information assigned to that seller.
- Customer delivery details are shared with the relevant seller/courier where required to fulfil that seller's order.
- Seller-specific shipping, returns, disputes and settlement remain separated internally even when the customer sees one combined order.
8. Returns, refunds and uploaded evidence
Eligible returns can require a description, product photographs and video evidence. Sellers may also
submit packing/opening videos, product/package photographs, shipping-label photographs and other evidence
when raising a dispute.
This material is used only for return processing, reverse shipment, fraud prevention, dispute review,
customer refund decisions, seller settlement and related support/audit purposes. Users should avoid
including unrelated personal information in photos, videos or descriptions.
9. Cookies, sessions and technical data
The website may use cookies, session identifiers and similar technologies necessary for login, cart,
security, preferences, fraud prevention and website functionality. Browser/device and server-log information
may also be processed for security, troubleshooting and performance monitoring.
Disabling essential cookies can prevent account, cart, checkout or other authenticated features from working correctly.
10. Data retention
Information is retained for as long as reasonably necessary for the purpose for which it was collected,
including active accounts, order fulfilment, returns/refunds, seller settlements, support, fraud prevention,
accounting, tax, audit and other legal or operational record-keeping requirements.
Some records may therefore remain after an account becomes inactive or a deletion request is received where
continued retention is required or permitted for transactions, disputes, security or compliance purposes.
11. Security and access controls
AsinMart uses administrative, technical and operational controls intended to protect information
against unauthorised access, alteration, loss or misuse. Access should be limited according to user role —
customer, seller or Admin — and sensitive marketplace records should be available only where required for the task.
No internet or storage system can be guaranteed to be completely secure. Users are responsible for protecting
their account credentials and should report suspected unauthorised access promptly.
12. Your choices and privacy requests
Subject to applicable law and necessary transaction/compliance retention, you may contact AsinMart to request:
- Access to or information about personal data associated with your account.
- Correction of inaccurate contact, profile or business information.
- Deletion/closure requests where deletion is legally and operationally permitted.
- Help with account security, seller KYC records, return evidence or privacy concerns.
We may need to verify the identity or authority of the person making a privacy request before acting on it.
Children and account responsibility
The marketplace is intended for users who can lawfully enter into the relevant purchase or seller arrangement.
If a parent or guardian believes a child has provided personal information without appropriate authority,
please contact us so the matter can be reviewed.
Policy updates
We may update this Privacy Policy when marketplace features, service providers, legal requirements or data
practices change. The effective/updated date displayed at the top of this page indicates the current version.
PRIVACY CONTACT
Questions or privacy requests
Contact AsinMart using the details configured for the marketplace.
This page describes the privacy practices implemented for the current AsinMart marketplace workflow.
It should be reviewed with qualified legal counsel for your specific legal, regulatory and contractual obligations.
English
